Discontinued

1. Where are Windows NT drivers?

   Windows NT does not require monitor drivers. You just need to use the video card drivers with your system.

2. Are there monitor drivers for the Mac?

   No monitor drivers are needed for Mac O/S.  You use the Mac/video card drivers with your system.

3. The following are phone numbers for other Hitachi products.

   Hard drives	888-800-2770
   CD/DVD drives	800-545-8317
   Home Electronics (such as VCR, cameras etc.)	800-241-6558

   
   

4. My monitor does not display the resolution I want and my monitor nominal says it supports this resolution.  What's wrong?
   First, check to ensure your computer video card supports these resolutions, some cards have very specific frequency ranges and will not support lower or higher resolution from what they consider the "normal" or "optimal" range.  While the monitor may support the resolution, it is an output device and will run from the resolutions your computer video card will allow.  Second, ensure that you have used the correct resolution on your video card and either the Hitachi or Microsoft standard drivers.
   
5. Photoshop settings for Hitachi monitors?

   For PC
   Gamma setting	2.2
   White point	9300K (recommended)
   Phosphors	P22-EBU

   For Mac
   Gamma setting	1.8
   White point	6500K (recommended)
   Phosphors	P22-EBU

6. X & Y coordinates for RGB color settings?

   	X	Y
   Red	.624	.339
   Green	.285	.604
   Blue	.150	.065

7. Where can I see a Hitachi monitor on display?

   Please call customer relations 1-800- 441-4832 for locations.

8. I have a Hitachi monitor that needs repair, who do I call?

   If the problem occurs within 30 days of purchase, simply return the monitor to the place of purchase for an exchange (Please check the reseller's return policy to ensure they accept retruns before purchasing from them.); otherwise please call Hitachi’s toll-free Technical Support number from 8:30 a.m. to 8 p.m. EST at 1-800-536-6721. They will give you a shipping address and return merchandise authorization number (RMA).

9. My monitor is not listed in the display selection area of Windows 95/98. What model should I select?

   Some monitor models are listed under Hitachi and other older models will be listed under Nissei Sangyo America, Ltd. Alternatively, you can also download the driver from this site.

10. Do you sell monitors direct?

    Only discontinued or refurbished models at our on-line factory outlet store. Click here for links to companies that sell hitachi monitors on-line.

11. Do your monitors ship with Mac adapters?

    No. We ship an adapter free, upon request with proof of purchase within 3 months of purchase.

12. What is Hitachi’s warranty?

    Hitachi CRT monitors carry a 5 year limited parts, labor and tube warranty if purchased after 1/31/01 and a 3 year limited warranty if purchased before 1/31/01.  Hitachi flat panel displays feature a 3 year parts and labor, 1 year backlight warranty if purchased before 1/31/01 and 3 years parts and labor and backlight warranty if purchased after 1/31/01.  These warranties DO NOT apply to models purchased after they have been discontinued or refurbished.  Refurbished monitors have a 12 month warranty and new, discontinued monitor have a 3 year warranty.  Please see our warranty section for terms and conditions. 

13. The user manual and/or warranty card is missing from my monitor packaging. How can I get replacements?

    Please email your name, address, telephone number, model number and serial number to customer relations or call 1-800-441-4832.

14. What does resolution mean?

    Resolution refers to the number of dots (consisting of 1 or more pixels) displayed on the screen. The greater number of pixels displayed translates into more information displayed on screen.

15. What is the difference between Interlaced and Non-interlaced monitors?

    Interlaced monitors scan every other line during each total vertical screen refresh the unrefreshed lines begin to fade and cause flicker. Non-interlaced monitors scan each line during each total vertical screen refresh and result in a better quality, flicker-free image. Hitachi monitors are all Non-interlaced for quality flicker-free images.

16. Why is the vertical refresh rate important?

    The vertical refresh rate determines flicker - anything above 75Hz (Vesa Standard) is considered flicker-free. The higher the vertical refresh rates, the better. Please note that vertical refresh rates vary at different resolutions, so check each manufacturer’s maximum refresh rates at various resolutions when making a purchasing decision.

17. What is dot pitch and why is it important?

    Dot pitch is the distance of one phosphor dot to the nearest dot of the same color, on the adjacent line. The dot pitch determines the graininess of the image on the screen - the lower (smaller) the dot pitch, the crisper the image.

18. What is the difference between Aperture Grill and Invar Shadow Mask technology?

    Aperture Grill tubes use tiny vertical stripes of color the create the images while Invar Shadow Mask technology uses tiny dots of light in a heat resistant metal to create images. Hitachi monitors feature Invar Shadow Mask technology because it provides a brighter, better picture without the visible damper wire "shadow" lines across the screen that Aperture Grill tubes frequently present. So, Hitachi monitors provide crisper details for both text and graphics.

19. I have questions on other Hitachi products, who can I call?

    Please call 1-800-HITACHI or visit the Hitachi corporate site at www.hitachi.com and they will refer you to the appropriate contact.

20. I have an old Hitachi "Accuvue" monitor, who should I call for support?

    As these monitor have been discontinued over 4 years ago, we no longer have drivers and materials in excess of the information on the discontinued page.  Please use a standard Microsoft driver that fits within the specifications of your monitor.  For repair service please call 1-800-536-6721.

21. Does Hitachi offer color calibration software?

    No. You can purchase any number of commercially available color calibration software packages available on the market.

22. Are Hitachi monitors 110/220 switchable?

    Yes, all current Hitachi monitors are 110/220 switchable and auto adjusting.

23. How should I clean my Hitachi monitor?

    We suggest dampening a lint-free cloth with warm water and wiping the monitor screen. Alternatively, special CRT screen cleaning solutions can be purchased at most computer stores. Caution: do not use alcohol or ammonia based products to clean your monitor screen, as this will damage the monitor’s anti-glare coating.

24. What are the dip switch settings for my Mac Adapter?

    Use the chart below to configure your Mac Adapter.

		Amount of video memory
Model #	2MB	4MB	6MB+
MC6215	1,2,5	1,2,6	1,2,6
MC6315	1,2,5	1,2,6	1,2,6
MC6415	1,2,5	1,2,6	1,2,6
MC7515	1,2,5	1,2,6	1,2,6
MC801	1,2,6	1,2,6	1,2,6
MC801HR	1,2,6	1,2,6	1,2,6
MC8115	1,2,6	1,2,6	1,2,6
MC8135	1,2,6	1,2,6	1,2,6
Superscan 15"	1,2,5	1,2,6	1,2,6
Superscan 17"	1,2,5	1,2,6	1,2,6
Superscan 19"	1,2,5	1,2,6	1,2,6
Superscan 21"	1,2,6	1,2,6	1,2,6
* If using MAC OS 8.0 or higher and more than 4MB of video memory, all switches should be set to off